Help and Information Centre - GA4

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How to Fix PDF / Email Attachment Issues - Error (-30) (-20)

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After upgrading or updating Windows you may find saving as PDF, Email Attachments and Print Preview no longer works as expected and comes up with a not printer not activated -30 (or similar) error when you try and save as PDF.

To resolve this issue, follow the steps outlined below, trying both Method 1 and Method 2:

 

GA4 - METHOD 1a:  (available from version 4.031)

 

  1. Go to Help > Utilities > Reset PDF Driver
  2. Close and re-open GA4



GA4 / GA3 - METHOD 1b :  (a manual version of above)



Depending on your windows version either:

  1. Close down Garage Assistant completely.

  2. Open Windows Control Panel ( Click start and begin typing control panel)
    * not to be confused with settings on Windows 10

  3. Go into Devices and Printers

  4. Right click on PrinterSwitch PDF Printer

  5. Choose Remove Device

  6. Open Garage Assistant and test

or

  1. Close down Garage Assistant completely.

  2. Open Windows Settings
    (Click start, then click the settings icon or type settings to search)

  3. Go to Bluetooth & Devices on the left

  4. Go to Printers & Scanners on the right

  5. Click on PrinterSwitch PDF Printer

  6. Then choose Remove (top right)

  7. Open Garage Assistant and test

On startup of Garage Assistant the PrinterSwitch PDF driver should automatically re-add itself and also remove itself when Garage Assistant is closed down again. 

To test, open a document and choose Save as PDF.  
If this works, then email attachments will also work.
 

GA4 - METHOD 2: If you are still experiencing issues after trying the above steps

If for some reason the above steps do not rectify the issue, you can also try the following additional methods to resolve the issue:


 
The above video shows the entire process as listed below.

  1. Open Windows Control Panel ( Click start and begin typing control panel)
    * not to be confused with settings on Windows 10

  2. Go into  Devices and Printers

  3. Right click on PrinterSwitch PDF Printer
    If it is no longer showing (due to step 1, see reinstalling below)

  4. Choose Printer Properties (usually 4th one down)
    * not to be confused with printer preferences or properties at the bottom

  5. Click the Advanced Tab

  6. Change Amyuni Document Converter 500 to another driver.
    *any in the available list, it does not matter which since this is only temporary.

  7. Click apply so the changes are saved.

  8. Finally change it back to the original Amyuni Document Converter 500

  9. Click apply again to save the changes.
To test, open a document and choose Save as PDF.  
If this works, then email attachments will also work.
 

GA3 - Additional steps: 

 
  1. Close down GA3 completely.

  2. Open Windows explorer and navigate to C:\Garage Assistant V3

  3. Right click on either: Garage Assistant 3.exe for standalone versions or
    FileMakerPro.exe for network editions and choose properties

  4. Click on the Compatibility tab

  5. Check the box for compatibility mode
    (Run this program in compatibility mode for: Windows 7

  6. Check the box for run this program as an administrator

  7. Open GA3 and test.
GA3 is our older software package and officially it is no longer supported and has been superseded by Garage Assistant GA4.  

 

The PDF Driver can also be reinstalled from the following location:

The PDF Drivers are included with the install of both GA3 and GA4 on Windows, these can be found in the following locations, depending on the version:

For GA4,

  • C:\Program Files\Garage Assistant GA4\PDF Driver
  • C:\Program Files (x86)\Garage Assistant GA4\PDF Driver

Double click on InstallSilent.bat to re-install.

Note, On some windows systems your explorer settings may have 'View > File name Extensions" disabled, in which case, it will only show as InstallSilent without the ".bat" extension.

For GA3

  • C:\Garage Assistant V3\Extensions\myFMbutler
  • C:\Garage Assistant V3 Server\Extensions\myFMbutler

Double click on Install.bat to re-install.

Note, On some windows systems your explorer settings may have 'View > File name Extensions" disabled, in which case, it will only show as Install without the ".bat" extension.

Why this happens.

Garage Assistant uses Amyuni PDF drivers, these are also updated automatically by Windows, therefore, this may happen again after a system update, especially on Windows 10.

Tags: printer activated -20 -30 -40 PDF attachments email, printer activated pdf email attachment pdf, attachment, attached, attachments received.


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