Help and Information Centre - All Versions

Article: Article: Article:

Using Outlook / MS Live for outgoing Emails in Garage Assistant

Back Print
Using Microsoft based email accounts:

As of 16th Setp 2024, you now have to use oAuth sign in technology to use a Microsoft based/provided email account with third party applications such as GA4.  As of 4.044 GA4 now supports this for such accounts, but you will need to re-authentication as per the information below.

 

We released GA4 v4.044 on the same day, which adds modern authentication to GA4 to cater for this requirement from Microsoft.  If you are on an earlier version, you will need to update GA4 to continue sending emails via Microsoft Email Accounts

 

Updating your sign-in, within GA4

Go to Admin > Configuration > Email / SMS Settings

Enter your email address into the "Email From Address" and "Email Username" fields
Click on "Authenticate with OAuth V2 (Microsoft Emails)"

This should set the required parameters and ask you to authenticate with your Microsoft account linked with the email address you wish to use.  Follow the onscreen steps to complete the setup and then test your emails.

The following shows the process (open in larger window):



You can check authorised apps on your Microsoft account via:

https://microsoft.com/consent  
or 
https://myapps.microsoft.com

 

Note:  If you have gone through the authorisation process and have received the Authorisation success method, this means that Microsoft has completed its onboarding process and assigned us with an authorisation code.  However, if your email still fails after this, then you may need to reach out to either the manager of the email account, or Microsoft.  We have absolutely zero control over this process and if issues an auth key, from our perspective, Microsoft have approved its use.

However, we are aware that a small number of users with varying account setups
i.e Microsoft Email accounts provided/managed via a third party or with specific corporate setups, may experience issues.  We have no control over their systems.

 

Additional Settings for Outlook SMTP Server

SMTP Server Address:  smtp-mail.outlook.com
SMTP Auth Method: OAUTH
SMTP Server Port: 587
SSL:  On

It is important that the "Email From Address" matches the Username (also your email address) in the "SMTP Server Login Details" section of GA4, otherwise any emails will initially appear to be sending, but will later fail with an error.

Tags: hotmail, live, outlook, 2-step, 2 step, two-step, authentication

 

 

 

 


Print Back to other articles