Help and Information Centre - Frequent Questions


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Articles - Frequent Questions


ViewArticle: Making Tax Digital and Garage Assistant

Making Tax Digital and Garage Assistant
Making Tax Digital and Garage Assistant


ViewArticle: Compatible Sage Products

Compatible Sage Products
A list of Compatible Sage Products for importing data from Garage Assistant


ViewArticle: Transferring GA4 from one computer to another

Transferring GA4 from one computer to another
Step by step guide to transfer GA4 from one computer to another


ViewArticle: Allowing GA4 through firewalls

Allowing GA4 through firewalls
Tips and links to help make sure GA4 is allowed through firewalls


ViewArticle: How to Fix PDF / Email Attachment Issues - Error (-30) (-20)

How to Fix PDF / Email Attachment Issues - Error (-30) (-20)
After upgrading or updating Windows you may find saving as PDF, Email Attachments and Print Preview no longer works as expected and comes up with a not printer not activated -30 (or similar) error.


ViewArticle: Using your Email Account and Two-Step Authentication

Using your Email Account and Two-Step Authentication
When setting up the email settings in Garage Assistant, if authentication fails it may be due to two-step authentication. Read more.


ViewArticle: Using Gmail for outgoing Emails in Garage Assistant

Using Gmail for outgoing Emails in Garage Assistant
This article explains how to set up the outgoing email settings in Garage Assistant for use with a Gmail account


ViewArticle: Using Yahoo for outgoing Emails in Garage Assistant

Using Yahoo for outgoing Emails in Garage Assistant
This article explains how to set up the outgoing email settings in Garage Assistant for use with a Yahoo mail account


ViewArticle: Using Outlook / MS Live for outgoing Emails in Garage Assistant

Using Outlook / MS Live for outgoing Emails in Garage Assistant
This article explains how to set up the outgoing email settings in Garage Assistant for use with eithe an outlook or live email account


ViewArticle: Garage Assistant is in Demo Mode after changing some details

Garage Assistant is in Demo Mode after changing some details
Garage Assistant will revert to demonstration mode if you change any details which affect Activation. This includes you registered company name.


ViewArticle: Print preview is not displaying a document

Print preview is not displaying a document
If print preview does not display anything, or shows a file download dialog box as of GA3 3.033....


ViewArticle: GA4 Preview Functionality - PDF Reader

GA4 Preview Functionality - PDF Reader
The preview functionality in Garage Assistant makes use of temporary PDF documents in order to display multiple page preview.


ViewArticle: Figures don

Figures don't add up - they're a penny out.
GA3 performs its calculations on an invoice line level and not on the overall invoice totals.We chose this method as almost every accounting package on the market also uses this method, such as Sage Line of products, Quickbooks and more.


ViewArticle: The file is damaged or does not belong to this solution

The file is damaged or does not belong to this solution
How to deal with the following error when attempting to load Garage Assistant "The file xxx is either not part of this solution, or damaged. Please run the recovery command."


ViewArticle: Using GA2 / GA3 and MS Word for MailMerge / Labels

Using GA2 / GA3 and MS Word for MailMerge / Labels
The following is a basic set of instructions to help you create a Mail Merge using your data from Garage Assistant together with Microsoft Word.


ViewArticle: Unable to send emails from GA3 - Server Times Out

Unable to send emails from GA3 - Server Times Out
If you receive a time out error and are with Orange, Sky or any other provider (other than BT or Virgin) you may need to make the following small change in GA3


ViewArticle: What currencies are supported?

What currencies are supported?
Garage Assistant does not incorporate any currency markings on documents This means it can be used in any currency such as Euro, USD or GBP


ViewArticle: GA3 Standalone Edition - Recover Command

GA3 Standalone Edition - Recover Command
If you receive a message stating "The file datafile_main is damaged and cannot be opened, please use the recover command"


ViewArticle: GA3 Network Edition - Recover Command

GA3 Network Edition - Recover Command
If you receive a message stating "The file datafile_main is damaged and cannot be opened, please use the recover command"